Terms of Service

1. Introduction

Welcome to Claimee.

These Terms of Service (the “Terms”) govern your access to and use of Claimee’s website(s), web app, and related services (the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Company and Contact Information

• Service Provider: ELIGMA AGENCY UAB
• Business Address: Didlaukio g. 21C, 08348 Vilnius, LT
• Support Email: support@claimee.io
• Support Hours: Mon-Fri, 9am-5pm ET (excluding holidays)

Payments

All payments made in connection with the Service are collected and processed by Eligma Agency UAB. Your contractual relationship for the provision of the Service remains at all times with Eligma Agency UAB.

You authorize us, Eligma Agency UAB, to charge your selected payment method in accordance with your plan and these Terms.

2. Definitions

• “Eligma Agency UAB,” “Claimee,” “we,” “us,” “our”: Eligma Agency UAB, the company operating the Service.
• “User,” “you,” “your”: anyone who accesses or uses the Service.
• “Content”: all text, data, settlement listings, estimates, tools, and materials shown through the Service.
• “Settlement” / “Claim Opportunity”: a class action settlement, refund program, or similar opportunity that may allow eligible consumers to submit a claim to a third party (usually a settlement administrator).

3. Eligibility

By using the Service, you represent and warrant that:

• You are at least 18 years old (or the age of majority where you live).
• You have the legal capacity to enter into these Terms.
• You will comply with all applicable laws and regulations.
• You will not use the Service for fraudulent or unlawful purposes.

4. Account Registration and Security

You may need to create an account to access paid features. You agree to:

• Provide accurate and complete information.
• Keep your login credentials secure.
• Notify us promptly if you believe your account has been compromised.

You are responsible for all activity under your account.

5. What Claimee Does

Claimee is an informational service designed to help users discover and understand potential claim opportunities.

The Service may include:

• Curated claim opportunities and summaries in plain language.
• Links or directions to official claim submission pages operated by third parties.
• Basic tracking features inside the app.

Important: Claimee does not prepare, sign, or submit claims on your behalf. If you wish to submit a claim, you must do so yourself, directly on the relevant third-party website, including independently registering or creating any account required by that third party and completing the submission yourself. Claimee does not control those sites or their outcomes.

6. Not a Law Firm; No Legal or Financial Advice

Claimee is not a law firm, is not a settlement administrator, and does not provide legal advice. Information provided through the Service is for general informational purposes only and should not be treated as legal, tax, or financial advice. If you need advice, consult a qualified professional.

7. No Guarantee of Payouts, Eligibility, or Timing

Class action settlements and refunds are controlled by courts, settlement administrators, and other third parties. Because of that:

• We do not guarantee you are eligible for any settlement.
• We do not guarantee you will receive money, or any specific amount.
• We do not control deadlines, approval decisions, or payout timing.
• Any payout ranges, estimates, or “up to” amounts shown in the Service are estimates and may be wrong.

You are responsible for reading and complying with the official settlement terms and instructions on the administrator’s website.

8. Subscriptions, Plans, and Billing

• Subscription Service: If you purchase a subscription, you are enrolling in a recurring subscription that automatically renews unless you cancel before renewal.
• Billing Cycle: Claimee may offer subscription terms such as monthly, quarterly (3 months), or semiannual (6 months). Your plan renews at the end of your selected billing period.
• Auto-Renewal: By subscribing, you authorize us to charge your payment method at the start of each billing period, including any applicable taxes.
• Statement Descriptor: Charges may appear on your billing statement as Claimee or a similar descriptor.
• Price Changes: We may change prices with at least 30 days’ notice (for example by email or in-app notice). If you do not agree, you must cancel before the new price takes effect.
• Failed Payments: If your payment method fails, we may suspend or terminate your access after one or more retry attempts. You remain responsible for any amounts due.

9. Trials, Discounts, and Promotions

If we offer promotional pricing, discounts, or trial periods:

• Promotions apply only as described at the time of purchase.
• Unless clearly stated otherwise, your subscription renews at the then-current standard rate after the promotional period ends.
• You are responsible for canceling before renewal if you do not want to continue.

10. Cancellation

You may cancel your subscription at any time. Cancellation stops future billing but does not entitle you to a refund of any fees already paid (see Section 11 below).

How to cancel:

• Log in to your account, navigate to Subscriptions and click Cancel, or
• Email support@claimee.io from the email address on your account.

Processing time: We aim to process cancellation requests within 2 business days.

Access after cancellation: You will continue to have access until the end of your current paid billing period. You will not be charged again after successful cancellation.

Important: Cancellation does not constitute a refund request. If you wish to request a refund, please see the Refund Policy below.

11. Refund Policy

Subscription Refunds

• Refund requests for subscription fees must be made within 30 days of the original charge date. To request a refund, contact support@claimee.io.
• After 30 days from the charge date, subscription fees are non-refundable.
• If a refund is approved within the 30-day window, your access to paid features will be revoked immediately upon processing of the refund.

Add-On and Upsell Purchases

All add-on purchases, one-time purchases, and upsell products (including but not limited to premium reports, additional claim packages, and any other supplementary products or services) are non-refundable. By completing an add-on or upsell purchase, you acknowledge and agree that the sale is final.

Billing Errors

If you believe you were charged in error (e.g., duplicate charge, incorrect amount, or cancellation not applied), contact support@claimee.io and we will investigate. Verified billing errors will be corrected regardless of the timelines above.

12. User Responsibilities and Prohibited Conduct

You agree that you will not:

• Submit false, misleading, or fraudulent information in connection with any claim.
• Impersonate another person or submit claims on behalf of someone without permission.
• Attempt to probe, scan, or test the vulnerability of the Service.
• Reverse engineer, scrape, or misuse the Service except as permitted by law.
• Use the Service in a way that violates any law, court order, or settlement terms.

We can suspend or terminate accounts involved in suspected fraud or abuse.

13. Privacy and Data

Our Privacy Policy explains how we collect, use, and protect data. In general:

• We aim to collect only what is needed to operate the Service.
• We do not store raw card numbers.
• We do not ask for or store your bank account or routing numbers for settlement payouts.

You should read the Privacy Policy before using the Service.

14. Third-Party Sites and Services

The Service may link to third-party websites (including official settlement administrator sites). We do not control third parties and are not responsible for:

• Their content, accuracy, or availability
• Their privacy practices
• Claim acceptance decisions or payouts

Your use of third-party services is at your own risk and subject to their terms.

15. Intellectual Property

All rights, title, and interest in the Service and Content (excluding content you submit) are owned by Eligma Agency UAB or its licensors and are protected by applicable intellectual property laws. You may not copy, distribute, modify, or create derivative works from our Service or Content without written permission.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, accurate, or error-free.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• ELIGMA AGENCY UAB WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
• THE TOTAL LIABILITY OF ELIGMA AGENCY UAB FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO CLAIMEE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR, IF LOWER, YOUR MOST RECENT SUBSCRIPTION PAYMENT).

Some jurisdictions do not allow certain limitations, so these limits may not apply to you in full.

18. Indemnification

You agree to indemnify and hold harmless Eligma Agency UAB, and their respective officers, directors, employees, and contractors from any claims, damages, liabilities, and expenses (including attorneys’ fees) arising from:

• Your misuse of the Service
• Your violation of these Terms
• Your submission of fraudulent or unauthorized claims
• Your violation of any third-party rights

19. Binding Arbitration Agreement

IMPORTANT: THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT WAIVE YOUR RIGHT TO A COURT HEARING OR JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THIS DISPUTE RESOLUTION SECTION.

You and Eligma Agency UAB agree that any and all disputes, claims or controversies of every kind and nature between you and the Company (“Claims”) shall be submitted to binding arbitration. Such Claims include, but are not limited to, disputes arising out of or relating to interpretation or application of this arbitration provision, including the enforceability, revocability, or validity of the arbitration provision or any portion of the arbitration provision.

BY AGREEING TO THIS ARBITRATION PROVISION, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL. In the arbitration provided for in this provision, a dispute is resolved by a neutral arbitrator, rather than by a judge or jury. ANY CONTROVERSY CONCERNING THE VALIDITY, ENFORCEABILITY, REVOCABILITY AND SCOPE OF THIS AGREEMENT TO ARBITRATE SHALL BE DETERMINED BY THE ARBITRATOR AND NOT BY THE COURT. THIS ARBITRATION CONTRACT IS MADE PURSUANT TO A TRANSACTION IN INTERSTATE COMMERCE AND ITS INTERPRETATION, APPLICATION, ENFORCEMENT AND PROCEEDINGS HEREUNDER, INCLUDING ENFORCEMENT OF ANY RESULTING AWARD, SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”).

Exceptions

A. Small Claims. Notwithstanding the foregoing, either party may choose to pursue their Claims in small claims court (rather than arbitration) where jurisdiction and venue over the Company and you are proper, and where the claim does not include a request for any type of equitable relief, and so long as the matter advances on an individual (non-class) basis.

B. Temporary or Preliminary Injunctive Relief. Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in court. The proceeding shall be limited to determining the appropriateness of preliminary or injunctive relief only and only with respect to the claim for which such relief is sought. Any decision rendered by the court shall then be subject to review by the arbitrator should the seeking party pursue permanent injunctive relief or other Claims in arbitration.

Arbitration Opt-Out

Agreeing to this arbitration is not a mandatory condition of your contractual relationship with the Company. If you do not want to be subject to this arbitration provision, you may opt out. To do so send written notice of your decision to Us to the contact information provided herein. The opt-out notice must state that you do not agree to this agreement to arbitrate and must include your name, address, phone number and email address(es) used to register with or use the Service, as well as the name, address, phone number and email address(es) of any person for whom you are opting out as their agent. You and any persons for whom you are opting out as an agent on their behalf must sign the opt-out notice for it to be effective.

The required opt out must be sent within thirty (30) days of your first use of either the Service, or the related Content, or if you are already a user of the Service or related Content upon initial posting of this arbitration provision, within 30 days of the posting of this arbitration provision. Any opt-out not received within the applicable 30-day period set forth above will not be valid.

For existing users bound by a prior arbitration provision with the Company for which they did not opt out, any opt out exercised within 30 days of the posting of this arbitration provision, shall only apply to this arbitration provision. Your existing arbitration provision with the Company will remain in full force and effect. Moreover, neither your acceptance of this Agreement nor your decision to opt out of this arbitration provision will affect any obligation you have to arbitrate disputes not specified in this arbitration provision pursuant to any other agreement you have with the Company.

20. Class Action Waiver

Separate and apart from the agreement to arbitrate set forth above and to the maximum extent permitted by law, the parties hereby independently waive any right to bring or participate in any class action, private attorney general action, or other representative action, however denominated, in any way for any Claims against the other.

YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST THE COMPANY, ITS AGENTS, OFFICERS, SHAREHOLDERS, MEMBERS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, PREDECESSORS IN INTEREST, SUCCESSORS AND/OR ASSIGNS IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.

Important Distinction: This Class Action Waiver applies only to disputes between you and Claimee. It does not affect your rights to participate in or file claims in class action settlements against third parties. Claimee provides information about such settlements, but any claim you choose to file is submitted by you, independently and directly, with the relevant third party.

21. Independent Claim Submission; No Representation

21.1 Information Only

Claimee provides information about potential claim opportunities and links or directions to official claim submission pages operated by third parties (such as settlement administrators, including Kroll Settlement Administration, Epiq, JND Legal Administration, Atticus Administration, and similar entities). Claimee’s role is limited to providing this information and related in-app tools such as summaries and tracking features.

21.2 You Submit Your Own Claims

If you decide to pursue any claim opportunity, you acknowledge and agree that:

• You must visit the relevant third-party website yourself;
• You must independently register or create any account required by that third party;
• You must prepare, complete, sign, and submit any claim form yourself;
• You are solely responsible for meeting all deadlines, eligibility requirements, and documentation requirements set by the settlement terms and the administrator;
• You are solely responsible for the truth, accuracy, and completeness of all information you submit, including any certifications made under penalty of perjury;

All correspondence regarding your claim will occur directly between you and the third party.

21.3 No Authorization, Agency, or Power of Attorney

Claimee does not act as your agent or representative in connection with any claim. Nothing in these Terms or your use of the Service:

• Authorizes Claimee to prepare, sign, or submit any claim form on your behalf;
  Grants Claimee any power of attorney;
• Authorizes Claimee to communicate with settlement administrators, courts, or any other party on your behalf;
• Authorizes Claimee to receive, hold, or distribute any settlement funds on your behalf;
• Creates an attorney-client relationship. Claimee is not a law firm and does not provide legal advice.

21.4 Third-Party Control

Settlement administrators and courts are independent third parties not affiliated with Claimee. They have sole discretion over claim approval, eligibility determination, and payment amounts. Each settlement has its own terms, conditions, deadlines, and eligibility requirements. Claimee has no control over their decisions, timelines, or processes. Payment of any settlement funds will be made directly to you by the settlement administrator; Claimee does not receive, hold, or distribute any settlement funds.

21.5 No Fee on Settlement Proceeds

Claimee does not charge a percentage fee, contingency fee, or any other fee based on settlement proceeds you may receive. Your only obligation to Claimee is the subscription fee for the Service as described in these Terms. Any settlement funds you receive are yours in full.

21.6 Liability

You agree that Claimee shall not be liable for:

• Claim denials by settlement administrators for any reason, including but not limited to ineligibility, incomplete information, or missed deadlines;
• Delays in claim processing or payment by settlement administrators;
• Amounts received that are less than estimated;
• Changes to settlement terms or eligibility criteria;
• Errors, outages, or failures of third-party websites or submission systems;
• Any consequences arising from information you submit to a third party.

You acknowledge that submitting false claims or claims for which you are not eligible may constitute fraud and may subject you to civil and criminal penalties. Claimee reserves the right to terminate your access to the Service.

22. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms and change the “Last Updated” date. Material changes to the arbitration provision will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use of the Service after updates means you accept the revised Terms.

23. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms;
• Fraudulent or illegal activity;
• Providing false or misleading information;
• Unauthorized sharing of account access;
• Attempting to reverse-engineer or interfere with the Service;
• Multiple failed payment attempts.

Upon termination, your right to use the Service stops immediately. We may delete your account and any associated data at our discretion, subject to our data retention policies and legal obligations.

24. Governing Law

These Terms and any dispute arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions, except that the arbitration provision shall be governed by the Federal Arbitration Act.

25. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

26. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Claimee regarding your use of the Service and supersede all prior or contemporaneous understandings regarding such subject matter.

27. Contact

For billing, support, or general inquiries:
support@claimee.io

For legal notices or arbitration opt-out:
support@claimee.io

ELIGMA AGENCY UAB, Didlaukio g. 21C, 08348 Vilnius, LT